Terms and Conditions for Tree Surgeons Kilburn
These Terms and Conditions set out the basis on which tree surgery services are provided by Tree Surgeons Kilburn and apply to all quotations, bookings, and works carried out unless otherwise agreed in writing. By instructing us to proceed, the customer confirms that they have read, understood, and accepted these terms. These conditions are designed to create a clear agreement for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the contract. They are written for domestic and commercial customers and should be read alongside any written quotation, scope of works, or site-specific instructions.
The services provided by tree surgeons in Kilburn may include pruning, crown reduction, crown lifting, deadwood removal, felling, stump work, hedge cutting, and related arboricultural tasks. The exact work to be undertaken will be identified in the quotation or booking confirmation. Any reference to a tree, hedge, or site condition is based on the information available at the time of inspection or enquiry. If circumstances change, the scope of work may need to be revised to reflect the actual conditions encountered on site.
In these terms, “we”, “us”, and “our” refer to the service provider operating as Tree Surgeons Kilburn, and “you” or “the customer” refers to the person or organisation requesting the work. Where there is more than one property owner, tenant, managing agent, or authorised representative involved, the person placing the booking confirms that they have the necessary authority to do so. It is the customer’s responsibility to ensure that any instructions given are accurate and complete.
1. Booking process
Bookings are usually made following an enquiry, site assessment, or review of photographs and information supplied by the customer. A quotation may be provided verbally or in writing. Unless stated otherwise, quotations are based on the details available at the time and may be adjusted if hidden defects, access limitations, utility hazards, tree instability, or unexpected conditions are discovered. Acceptance of a quotation may be confirmed by email, message, written approval, or by instructing us to schedule the work. A booking is only secured once we confirm a date or timeslot and, where requested, receive any deposit or pre-authorisation required.
Tree Surgeons Kilburn may need to inspect the site before finalising the scope of work. The customer must provide accurate information about access, parking, tree ownership, boundary issues, planning restrictions, Tree Preservation Orders, Conservation Area status, shared access, overhead cables, underground services, and any known hazards. If third-party consent is required, including permission from a landlord, freeholder, managing agent, neighbour, or local authority, the customer must obtain it before work starts. We may suspend or refuse a booking if required consents are not in place.
2. Pricing and payments
Prices are normally quoted as fixed fees for clearly defined work or as estimates where the final amount may vary depending on the time, labour, equipment, or disposal requirements involved. Unless stated otherwise, quotations are exclusive of VAT or other applicable taxes, which may be added where required. Payment terms will be set out in the quotation or invoice. For larger or specialist jobs, a deposit may be requested to confirm the booking and reserve the allocated time and team.
Unless otherwise agreed in writing, payment is due immediately on completion of the work or upon invoice. Accepted payment methods may include bank transfer, card payment, cash, or other methods specified at the time of booking. Late payment may result in administration charges, interest, or recovery action where permitted by law. If payment is not received on time, we reserve the right to withhold certificates, reports, or any additional documents until the account is settled in full.
Where the work involves extra labour, special access arrangements, traffic management, waste volume beyond the original allowance, or unforeseen site complications, additional charges may apply. Any such change will normally be discussed with the customer before the additional work is undertaken, unless immediate action is needed for safety reasons. The customer agrees to pay for agreed variations and any reasonable costs incurred due to inaccurate information or changes requested after the booking has been confirmed.
3. Cancellations, postponements, and access
If you need to cancel or rearrange a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but cancellations at short notice may be subject to a fee to cover reserved labour, equipment, and administrative costs. Where a deposit has been paid, it may be retained in full or in part depending on how much notice is given and whether the slot can be reallocated. Any cancellation charge will be reasonable and proportionate to the loss suffered.
We may postpone or reschedule work due to severe weather, unsafe site conditions, equipment failure, staff illness, permit issues, or any circumstance beyond our control. Tree work can be affected by wind, rain, ice, darkness, nesting birds, nearby works, emergency callouts, or access restrictions. In such cases, we will try to agree a new date within a reasonable timeframe. Tree Surgeons Kilburn will not be liable for delays caused by events outside our reasonable control, provided we act fairly and communicate changes promptly.
The customer must ensure reasonable access to the site, including entry gates, driveways, parking space, and any required permission to work from shared or adjoining land. If our team cannot begin or complete the work because access is unavailable, unsafe, or materially different from what was described, we may charge for wasted attendance, additional travel, waiting time, or a return visit. Any fragile items, ornaments, vehicles, or outdoor furniture near the work area should be moved in advance unless we have agreed otherwise.
4. Customer responsibilities
When instructing tree surgeons Kilburn, you must provide accurate and complete information about the site and the trees or hedges to be worked on. This includes details of ownership, boundaries, previous tree work, known disease, leaning trees, deadwood, cavities, root issues, and any evidence of instability. If the customer or their representative requests a particular method or outcome, we will follow that instruction only where it is safe, lawful, and consistent with the agreed specification.
The customer is responsible for identifying underground services, such as water, gas, electric, drainage, fibre, or private cables, where these are not clearly marked. We will take reasonable care, but we are not responsible for damage caused by hidden services that were not disclosed or marked correctly, unless the damage resulted from our negligence. Any items that may be damaged by falling branches, sawdust, woodchip, or machinery should be removed or protected before work starts.
If the work affects neighbouring properties, the customer should ensure that any necessary notices, permissions, or conversations have taken place before the appointment. We may ask to see evidence of authority where a property is jointly owned, leased, or managed by a third party. Failure to obtain suitable consent may lead to delays, cancellation, or a requirement to stop work until the issue is resolved.
5. Liability and limitations
We will carry out work with reasonable care and skill, using qualified personnel and appropriate equipment for the task. However, tree surgery involves natural materials, unpredictable structures, and variable site conditions. Because of this, some risks cannot be eliminated entirely. We do not accept responsibility for unavoidable defects, pre-existing weaknesses, hidden decay, structural failures, or breakages that occur despite reasonable care, particularly where a tree is already compromised or the customer has asked for work to be retained against our recommendation.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under English law. Subject to that, our total liability for loss or damage arising from the services will be limited to the amount paid or payable for the specific work in question, except where a different limit is required by law. We are not responsible for indirect or consequential losses such as loss of profits, loss of business, loss of enjoyment, or inconvenience.
Where a customer directs us to proceed in a way that differs from our professional recommendation, we may require written confirmation that the instruction is accepted at the customer’s risk, provided that the instruction is lawful and safe to carry out. We reserve the right to stop work if we believe continuing would create an unacceptable risk to people, property, utilities, or the public. In such cases, any amount charged will reflect the work already undertaken and reasonable expenses incurred.
6. Waste, timber, and environmental regulations
All green waste, timber, branches, arisings, and related material generated by the works will be handled in accordance with applicable waste legislation and environmental obligations. Unless otherwise agreed, we will remove and dispose of the waste created by the service in a lawful and responsible manner. We may separate material for chipping, recycling, composting, reuse, or authorised disposal where practical. The customer should not assume that waste will be left on site unless this has been expressly agreed before work begins.
Where waste is to remain on site, the customer is responsible for its storage, further use, and removal after completion. We are not liable for any issues arising from waste left at the customer’s request, including staining, regrowth, obstruction, pests, or deterioration due to weather. If timber, logs, or chippings are requested for retention, they are accepted in their existing condition and at the customer’s risk. We are not obliged to split, stack, or transport retained material unless this has been agreed as part of the quotation.
Some tree work may require checks relating to protected species, nesting birds, bat roosts, conservation controls, or other ecological restrictions. If we identify a concern during the job, we may pause the works and seek further guidance before proceeding. The customer acknowledges that compliance with environmental and waste regulations may affect timing, methods, or disposal arrangements. Any extra costs arising from lawful compliance or site-specific requirements may be charged where reasonably incurred.
7. Completion of works
Once the agreed work has been completed, the site should be inspected by the customer or their representative as soon as reasonably practicable. Any concerns about the standard or scope of the work should be raised promptly so they can be reviewed. Minor variations in shape, final finish, or remaining stump height may occur due to the natural form of the tree, the need to preserve safety, or the limitations of access and equipment. Such variations do not amount to a breach where the work has been carried out in line with the agreed specification.
We may take photographs before, during, and after the work for records, quality control, insurance, and evidence of completion. These images may also help resolve queries about the scope, condition, or outcome of the service. Any records we retain will be handled in accordance with applicable data protection requirements. The customer agrees that records made in the ordinary course of business may be used to demonstrate what was agreed and what work was performed.
If the customer requests additional work after completion, a new quotation or separate charge may apply. This includes follow-on pruning, stump treatment, waste removal beyond the agreed allowance, or further visits to alter or tidy work already completed. Any warranty or guarantee must be expressly stated in writing; otherwise, no implied guarantee is given as to future growth, regrowth rate, weather impact, or natural tree response after surgery.
8. Governing law and general terms
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
No waiver by us of any breach or failure to enforce any term shall be treated as a waiver of any subsequent breach. We may update these terms from time to time, and the version in force at the time of booking will apply unless we agree otherwise in writing. Any changes made after a booking has been accepted will not apply retrospectively unless required by law or expressly agreed by both parties.
By continuing with the booking, you confirm that you have authority to instruct the work and that you accept the responsibilities described in these terms. These conditions form the entire agreement between the parties regarding the services, unless varied in writing. For clarity, references to Tree Surgeons Kilburn cover all variations of the service name used for tree surgery, arboricultural maintenance, and related works under the same trading arrangement.